Another one of my bad consumer experience stories. I have just tried for about 1 hour to get through to Sears home delivery, Hillsdale Mall store, for a friend of mine. It is impossible to reach a live person. There are no humans to answer the line, and neither is there voice mail to leave a message. When I asked to speak with a manager at the store, I was transfered to someone in the shoe department. They told me there are no managers around. So basically the store is being run out of the shoe department. Finally, I tried to contact them via their website and leave a complaint. Well, they will not have any of that. Eventhough I filled in all the info, I got, "In order for your request to be processed, please enter your name, a telephone number, an email address, as well as your comment or concern." Of course, there no customer service email address. Sears cannot be long for this world....
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